Banking Digital Experience

Educational and Computer Services offers various banking omni-channels solutions.Among the flavors we offer is Oracle Banking Digital Experience. Oracle Banking Digital Experience is an enterprise-class, open, cloud-ready, scalable, digital banking solution. Banks can rapidly deliver digital capabilities without changing their existing core banking platforms.A single platform for banks to deliver engaging digital experiences across all channels Services all lines of businesses, including retail, SME, corporate, and Islamic simultaneously.
A highly extensible and customizable solution capable of integrating with any existing technology landscape

Oracle Banking Digital Experience is a shrink-wrapped customer experience solution giving banks the ability to provide an omnichannel experience across desktop, mobile, tablet or smartwatch. Consumers can communicate and make transactions via social media, SMS, chat messengers and digital personal assistants. The Peer to Peer Payments module allows retail banking customers to send and receive funds using various channels like Siri, iMessage, Twitter, Facebook contact, an email, mobile number and pay merchants using QR codes. Offer SMS banking and missed call banking targeted at customers who do not have access to the internet. Faster payment transactions on the India specifc Unified Payments Interface (UPI) network are supported.

Features and Benefits

The solution offers multimodal assisted banking with seamless interactions across channels. Integration with Oracle Live Experience Cloud provides banks the ability to assist customers at key decision making moments in their product origination journey. Customers have the ability to connect with their bank via video or voice. During such a call bank executives can view and annotate on the customer’s screen, access email and phone information as well as view the customer’s location and device detail.

Not all banking customers are digital savvy, they prefer human interaction and require help navigating the digital banking landscape. The solution’s user helpdesk enables the bank’s customer service representatives to access a customer’s account and help them execute transactions and modify their accounts remotely. The whole process is governed by a security protocol which includes two factor authentication and an activity trail of every action taken

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